Refunds & Order Support

Effective Immediately

1. Introduction

The Kitchen Nook, operated by COTTAGE FOOD LIMITED, aims to provide freshly prepared meals and a reliable ordering experience for all customers.

This Refund Policy explains how we handle refund requests, order changes and support enquiries for online orders, delivery and collection services.

2. Order Changes And Cancellations

If you need to change or cancel an order, please contact our team as soon as possible after placing your order.

Requests received before food preparation begins may be considered where possible. Once preparation has started, changes may not always be available due to the nature of freshly prepared meals.

3. Incorrect Or Missing Items

If your order contains an incorrect item or an item is missing, please contact us within 24 hours of receiving your order.

Please provide your order details so our team can review the information and assist with the appropriate solution.

4. Food Quality Concerns

We prepare meals carefully and aim to provide a consistent experience. If you have concerns regarding your order, please contact us within 24 hours of delivery or collection.

Details about the order and the issue will help us understand the situation and provide support.

5. Approved Refunds

If a refund request is approved, the refund will be processed after confirmation from our team.

Approved refunds are normally completed within 3–7 working days.

The time required for the funds to appear in your account may vary depending on your bank or payment service provider processing times.

6. Situations Where Refunds May Not Apply

Refund requests may not be available where:

• Incorrect delivery or contact information has been provided by the customer.
• The order has already been prepared according to the submitted request.
• The customer is unavailable for collection or delivery after arrangements have been confirmed.
• A request is submitted without sufficient order information for review.

7. Delivery And Collection Orders

For delivery and collection orders, customers should check their order details when received or collected.

Any concerns should be reported within 24 hours so our team can review the order information.

8. Reservation Requests

Table reservation requests are handled separately from food orders. If you need to change or cancel a reservation, please contact us as soon as possible.

9. Contact Our Team

If you have a question about an order or refund request, please contact us with your order details.