Delivery & Collection

Effective Immediately

1. Introduction

The Kitchen Nook, operated by COTTAGE FOOD LIMITED, provides freshly prepared meals through online ordering, free local delivery, takeaway collection and table reservation services.

This Delivery Policy explains how our delivery and collection services work to provide customers with a clear and convenient ordering experience.

2. Free Delivery Service

We offer free delivery within our available local delivery area. Delivery availability is confirmed based on the address provided during checkout.

Delivery service areas may vary depending on location, opening hours and daily order capacity.

3. Order Preparation Time

All meals are prepared after an order has been confirmed. Preparation time is usually around 25–45 minutes depending on menu selections and order volume.

During busy periods, preparation times may vary slightly. Our team will provide updates where necessary.

4. Delivery Times

Delivery times depend on preparation time, customer location and current service conditions.

Customers can provide their preferred delivery information during checkout.

We recommend allowing additional time during weekends, peak periods and special occasions.

5. Delivery Area

Our delivery service is available within selected local areas around Hounslow, England.

Customers can confirm delivery availability by entering their address during the ordering process.

6. Collection Service

Customers who prefer to collect their order can select the collection option during checkout.

Orders will be prepared for the selected collection time. Please arrive within the arranged collection period.

7. Table Reservations

Customers are welcome to request a table reservation before visiting The Kitchen Nook.

Reservation requests are subject to availability and confirmation from our team.

For busy periods, we recommend making reservations in advance where possible.

8. Customer Responsibilities

Customers are responsible for providing accurate delivery and contact details when placing an order.

Please ensure someone is available to receive the order at the selected delivery location.

9. Delivery Issues

If you experience any issues with your delivery or collection order, please contact our team within 24 hours of receiving your order.

Please provide your order details and relevant information so we can review the situation and assist where possible.

10. Contact Us

For questions about delivery, collection or reservations, please contact our team.