Our Service Terms

Effective Immediately

1. Introduction

These Terms & Conditions apply to the use of The Kitchen Nook website, online ordering services, delivery options, collection services and table reservation requests.

The Kitchen Nook is operated by COTTAGE FOOD LIMITED.

2. Menu And Pricing

Our website displays current menu items, descriptions and prices. Menu availability may change depending on seasonal ingredients and daily preparation requirements.

All prices are shown in British Pounds (£) and include applicable charges shown during the ordering process.

3. Placing An Order

When you place an order through our website, you are providing details required for us to prepare and complete your request.

Orders are reviewed before preparation begins. We may contact you if additional information is required.

4. Order Confirmation

An order confirmation indicates that your request has been received. Preparation will begin according to our service availability and order schedule.

If we are unable to fulfil an order, we will contact you using the details provided during checkout.

5. Delivery Service

Delivery availability depends on location, service times and order requirements.

Customers are responsible for providing accurate delivery details. Please ensure someone is available to receive the order at the selected delivery address.

Delivery arrangements may vary depending on daily conditions and order volume.

6. Collection Service

Customers selecting collection should arrive during the chosen collection period.

Please check your order details before leaving with your collection order.

7. Table Reservations

Customers may request a table reservation through our website or contact channels.

Reservation requests are subject to availability and are confirmed after review by our team.

If your plans change, please contact us as soon as possible.

8. Food Information

Menu descriptions are provided to help customers understand our dishes. Ingredients and preparation methods may vary slightly due to availability and kitchen preparation.

Customers with specific dietary requirements should contact our team before ordering.

9. Cancellations And Refunds

Requests to cancel or amend an order should be made as soon as possible after placing the order.

Refund requests are handled according to our Refund Policy. Approved refunds are normally processed within 3-7 working days.

10. Website Use

We aim to keep our website information accurate and updated. However, menu availability, prices and service details may change from time to time.

11. Customer Support

Our team is available to assist with questions about menus, orders, reservations and services.

12. Changes To These Terms

We may update these Terms & Conditions when our services or website features change. Updated terms will apply immediately after being published on this page.

13. Contact Us

For questions regarding these Terms & Conditions, please contact: