Your Privacy Matters

Effective Immediately

1. Introduction

The Kitchen Nook is operated by COTTAGE FOOD LIMITED. We respect your privacy and aim to handle personal information in a clear and responsible way when you use our website, place an order, make a reservation, or contact our team.

This Privacy Policy explains what information we collect, why we collect it, and how we use it to provide our food ordering and customer service experience.

2. Information We Collect

When you use our website, we may collect information provided by you, including:

• Name and contact details provided during ordering or enquiries.
• Delivery information required to complete your order.
• Reservation details when arranging a table visit.
• Messages or enquiries sent through our contact channels.

3. How We Use Your Information

We use your information to:

• Process and manage food orders.
• Arrange delivery or collection services.
• Manage table reservation requests.
• Respond to customer questions and requests.
• Improve our website and customer experience.

4. Order Information and Customer Communication

Information connected with an order is used to prepare, organise and complete your request. We may contact you regarding your order details, collection arrangements, delivery information, or enquiries.

Order-related information is generally kept for up to 12 months after completion to help with customer support and business administration.

5. Website Information

When visiting our website, basic technical information may be collected automatically, such as browser type, device information and website usage data. This helps us maintain website performance and improve usability.

6. Cookies

Our website uses cookies and similar technologies to support essential website functions and provide a smoother browsing experience.

Cookie information may be stored for up to 12 months depending on the type of cookie used. You can manage cookie preferences through your browser settings.

7. Sharing Information

We only share information where necessary to provide our services, such as with delivery providers or service partners involved in operating our website.

We do not sell customer information to third parties.

8. Data Security

We take reasonable steps to protect personal information and maintain appropriate safeguards for customer data.

9. Your Rights

You may request access to the personal information we hold about you, ask for corrections, or request removal of information where appropriate.

Requests are normally reviewed and responded to within 30 days.

10. Changes To This Policy

We may update this Privacy Policy when our website, services or legal requirements change. Any updates will be published on this page and will apply immediately after publication.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.